CASE STUDY
UTS - Testing & Certification Services
The Test & Research Centre is a UK-based Certification Body, Test Laboratory and Training Facility that specialises in access equipment.
29/10/25
CASE STUDY
The Test & Research Centre is a UK-based Certification Body, Test Laboratory and Training Facility that specialises in access equipment.
29/10/25
UTS Sales & Repairs is an innovative company specialising in the manufacture and supply of high-quality access equipment, including podiums, low-level access solutions, and a comprehensive range of scaffold towers.
Renowned for their progressive approach, UTS embraces advanced manufacturing techniques such as robotic welding cells and CNC laser cutting, enabling high-volume production that consistently maintains exceptional product quality.
This technology-driven strategy allows UTS to provide competitively priced products that regularly outperform competitors, significantly enhancing their market position.
Achieving rigorous certification and ensuring product compatibility were central challenges for UTS. The company needed reliable testing and certification services to validate their extensive product range, covering BS8620 podiums, low-level access solutions, scaffold towers, specialised products, and ISO 9001 certification.
Additionally, UTS sought compatibility testing to support their new “Safe and Sure” product line, essential for expanding their customer base and entering new markets.
Historically, UTS had experienced significant frustrations with previous certification bodies. Slow response times and unclear communication led to prolonged product testing cycles, ultimately impacting their market responsiveness and customer satisfaction.
To overcome these hurdles, UTS needed a testing partner with deep industry expertise, efficient service, and proactive communication.
Through their PASMA membership, UTS became aware of the Test & Research Centre (T&R), an independent UK-based specialist in access equipment testing and certification.
The Centre’s General Manager, John Darby, known for his extensive industry knowledge, provided confidence and clarity that previous providers could not.
Recognising the Centre’s superior testing protocols and rapid communication, UTS transitioned all their product testing and certification to T&R. Choosing T&R delivered immediate improvements.
With T&R’s industry focus and expertise, UTS benefited from significantly improved response times and detailed communication. This partnership enabled UTS to rapidly advance through certification processes with a clear understanding of each step.
Testing and certification with T&R substantially increased UTS’s market reach and operational efficiency. The collaborative and responsive testing approach significantly reduced the time taken to receive results, from several months with previous providers to just weeks with T&R.
The rapid turnaround times and clear communication from T&R have notably increased UTS’s ability to innovate and introduce certified products swiftly into the market.
The impact on UTS’s business growth has been remarkable. Certification through T&R has contributed to an estimated 50% increase in sales, driven by enhanced customer confidence and proven product compatibility.
New customers, attracted by certified compatibility standards, have increasingly shifted their procurement from competitors to UTS, bolstering UTS’s market share and industry reputation.
UTS Sales & Repairs remains committed to their partnership with T&R, continuing to leverage the Centre’s expertise for ongoing product testing, certification, and new product development.
The reliable scheduling and clear timelines offered by T&R enable UTS to strategically plan product launches and expansions confidently.
UTS actively recommends T&R to other industry players dissatisfied with their current testing providers, emphasising T&R’s exceptional professionalism, expertise, and responsiveness.
They advocate for T&R’s services as unparalleled in the industry, facilitating higher standards of safety, innovation, and customer satisfaction.
“You cannot go wrong using T&R. We have referred numerous companies to them because there simply is no comparison in service quality. Their professionalism, rapid response, and deep understanding of our needs significantly outperform other providers.”
Alex Guntripp, Head of Product Design, UTS Sales & Repairs
The Test & Research Centre is a UK-based Certification Body, Test Laboratory and Training Facility that specialises in access equipment. We provide ladder and mobile access tower testing and certification services for manufacturers, importers and regulators, to check that products conform with current British and European Standards.
We work with, and are supported by, the Ladder Association and PASMA (Prefabricated Access Suppliers’ and Manufacturers’ Association), the leading not-for-profit industry bodies in their sectors. We also work closely with the Office for Product Safety and Standards (OPSS) and Trading Standards teams across the UK to offer advice, support and market surveillance testing on consumer access equipment.
The Test & Research Centre was founded to help make access products and their users safer. If you are a manufacturer, supplier or importer of non-powered access products and you are looking to have a product tested or Certified, please get in touch to discuss how the Test & Research Centre can help.
34 Regal Drive, Soham, Cambridgeshire, CB7 5BE.
A UK-based Certification Body, Test Laboratory and training facility that specialises in access equipment.
